Delete Your Account & Data

Request permanent deletion of your account and associated data from apps published by Quantum Media Technologies.

How to Delete Your Account

You have several options to delete your account:

Option 1: In-App Deletion (Recommended)

Most of our apps include an in-app account deletion option. Look for it in:

  • Settings → Account → Delete Account

This is the fastest method and takes effect immediately.

Option 2: Email Request

If you cannot access the app or prefer to request deletion by email, send a request to:

contact@qmt.email

Subject: Account Deletion Request
Include: Your email address used for the account, app name

We will verify your identity and process the request within 30 days.

What Data Gets Deleted

When you delete your account, we permanently remove:

  • Your account profile and login credentials
  • All content and data you created in the app
  • Your preferences and settings
  • Push notification tokens
  • Analytics data linked to your user ID

What May Be Retained

Certain data may be retained for limited periods due to legal or security requirements:

  • Purchase records: Transaction data required for tax compliance (typically 5–7 years). This is pseudonymized and not linked to your personal identity.
  • Aggregated analytics: Non-identifiable aggregate statistics may be retained for business analysis.
  • Legal holds: If data is subject to legal proceedings, it may be preserved until resolved.
  • Backup systems: Data may persist in encrypted backups for up to 30 days before automatic purge.

Deletion Timeline

MethodProcessing TimeComplete Removal
In-app deletionImmediateWithin 30 days (backups)
Email requestUp to 30 daysWithin 60 days (backups)

Before You Delete

Please note:

  • This action is irreversible. Once deleted, your data cannot be recovered.
  • Active subscriptions: Deleting your account does not automatically cancel subscriptions. Cancel via Apple App Store or Google Play first to avoid charges.
  • Export your data: If you want a copy of your data before deletion, request it via email before submitting a deletion request.

App-Specific Instructions

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  1. Open the app and go to Settings
  2. Tap Account
  3. Scroll down and tap Delete Account
  4. Confirm by entering your password or using Face ID/Touch ID
  5. Your account will be immediately deactivated and data queued for deletion

Questions?

If you have questions about account deletion or data privacy, contact us at contact@qmt.email.

For more information about how we handle your data, see our App Privacy Policy.